FAQs

Q. Is MotaGoGo a FREE service?

A. Yes, the MotaGoGo service is Free to use by the general public.
However car park charges or any of the services offered by our recommended tyre retailers is not part of the Free service.

Q. How can I change my vehicle registration?

A. If you to go to "My Account" after logging in, on a mobile device first press the menu icon in the top right corner. On the account page there is a heading called "VRN". Below "VRN" your current registration will be visible and below that a link to change your vehicle registration.
Currently the service only offer one vehicle per registered account. 

Q. How often should my tyres be checked? 

A. Tyres should be inspected at least once a month and before any long journey. You can check your tread depth quickly and easily with MotaGoGo, without even getting out of your car. Just drive over one of our scanners and let MotaGoGo automatically check your tyres for you.

Q. Why is tread depth important? 

A. Adequate tread depth is essential for good grip, particularly on wet roads, as the tread pattern helps to remove water from between the tyre and the road surface. Tyres with insufficient tread depth increase your car’s stopping distance, making your car less safe on the road, particularly in wet driving conditions.   

Q. What is the minimum legal tread depth? 

A. Current UK law requires car and van drivers to have at least 1.6mm of tread across the central three-quarters of the tyre, around its entire circumference. 

Q. What are the fines for driving with illegal tyres? 

A. Drivers who fail to comply with the regulations face a fine of up to £2,500 and three penalty points for each illegal tyre. That’s per tyre, too. If all four tyres are worn below the legal limit, you could potentially lose your licence and face a £10,000 fine.

Q. Can I measure tread depth myself?

A. Yes, it’s possible to measure tread depth with a dip gauge. You need to carefully measure the tread depth at three or more points around the tyre’s circumference and be sure to check the inner and outer edge of each tyre to detect any edge wear caused by wheel misalignment or incorrect tyre pressure. 

Franchised dealers and independent garages can also check your tread depth for you, but longer car service intervals mean that your car is probably not seen by these experts frequently enough to keep an eye on the condition of your tyres.

MotaGoGo makes it convenient and easy to automatically check the tread depth on your tyres, giving you peace of mind about the condition of your tyres.

Q. What causes irregular tyre tread wear? 

A. Irregular wear can be caused by a number of factors. Repeated scuffing of tyres against kerbs, misaligned steering, the over- or under-inflation of the tyre, or worn suspension parts are just some reasons. Tyres should be checked regularly for any signs of wear and replaced accordingly.   

Q. What do the tyre sidewall markings mean? 

A. The sidewall markings provide descriptive information about the tyre, such as the size and specifications of the tyre and to prove that the tyre has passed necessary safety standards. Leading tyre retailer guide to tyre markings.

Q. What is tyre labelling and what does it mean? 

A. Since November 2012 all new car tyre labels have displayed three key measures that rate the tyre’s fuel efficiency, wet braking performance and exterior noise emission characteristics. The labels help explain how tyres perform in these three key areas and allow motorists to make a more informed choice about safer and more environmentally friendly driving. Road Safety charity Tyresafe has produced a helpful video to explain tyre labelling

Q. Should I fit four new tyres at a time? 

A. It’s better to fit all four tyres at the same time but if that is not possible then fitting two tyres at a time, and as a pair to get the best handling and grip on each axle, is the next best option. In all circumstances, seek the advice of an expert tyre retailer before replacing any tyres.